![]() ![]() In addition, access to records, information and data is optimized to achieve greater personal efficiency. ![]() Through this portal, the areas can be grouped by teams according to the objectives, projects or events. Community for employees: a virtual space that facilitates the integration of all personnel or simplifies the processes associated with remote work.On this site you can share new ideas, potential clients, contacts and strategies to boost sales, as well as optimize workflows in all areas. Partner portal: offer your partners a comprehensive solution for managing company channels and flows.Account portal: a platform where your clients can manage and renew their accounts as well as managing your cases and claims.This platform can also serve as a community forum or portal where users share their opinions, comments, suggestions about your products, services and brand experiences as well as an estimate of the public opinion about the business. It establishes a knowledge base where you can find frequently asked questions and other help articles that allow users to find the answers on their own, in a self-service style. Help center and customer service: provide a help point for your customers without the need for them to contact support.With Salesforce Experience Cloud you can build various brand spaces adjusted to the corporate style and business flows of your company. LEARN MORE ➜ What kinds of experiences can you create? Increase your customers, partners and employees engagement and collaboration through customized and branded communities portals. Analytics for decision-making: For customer plus community users and partner community users, reports and dashboards can be presented.This enables you to collect and process conversations, files, groups, and experts in a single experience, providing greater organization of responses. Optimize response management: you can group together the brand information available through all the pages and experiences generated.Real-time tracking: Provides the ability to measure, process, and analyze data from your sites using customizable Lightning dashboards in Experience Workspace to keep optimizing brand experiences. ![]() Additionally, with Experience Cloud members can recommend others based on their skills and experiences. Boost interaction with your users: manage personalized badges to reward the most active users in your community.In addition, it works on the foundation of responsive design. Personalized design for each type of device: optimize the digital experiences that your business provides with various fully functional templates for all types of mobile devices, with an easy and intuitive interface.To do this, Salesforce Experience Cloud uses the data provided by the CRM to achieve optimal segmentation of target markets, audiences and users. Provide of personalized experiences: turn your business into a provider of personalized experiences in accordance with the expectations of each type of user.Integration of data from any source: whether it is data obtained by Salesforce or from third parties, with Experience Cloud you can integrate data from any source: such as leads, opportunities, cases, campaigns, orders, financial reports and custom objects. ![]() Image Source: Features of Salesforce Experience Cloud Through these, companies can easily create and deliver personalized content, websites, portals, mobile applications, and storefronts. This has been achieved with the combination of features such as Experience Builder, Salesforce CMS, Mobile Publisher, and Salesforce suite of web applications. It also offers the possibility of digitizing business processes in line with today’s contactless alternatives. In other words, with Experience Cloud your company can establish a personalized corporate virtual space according to the company style. Salesforce Experience Cloud is a platform integrated into Salesforce that allows you to build online communities and establish a point of contact with customers, partners or employees. If you still aren’t familiar with this service, this post will help clear up any doubts you may have. This is how Salesforce Experience Cloud was born, a platform that promotes the creation of connected digital experiences to manage the entire customer journey in your company. Many companies have had to re-adapt their workflows, so Salesforce built an exciting alternative. The need to move over to the digital world has never been more imperative than in the current pandemic situation. In April 2021, Salesforce decided to change its Community Cloud for a more modern service. ![]()
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